At this stage you will need to inform them of any pets, allergies or other concerns before the service is started.

Your technician will explain the order of service and direct you during the service to keep you safe.

It is important to adhere to his direction after the service in terms of re-entry, ventilation and other safety requirements. They may also inform you of different environmental, design or hygiene issues that may require action by the customer to aid the service effectiveness to enable warranties.

Your technician will explain the expectations and/or limitations of your service and the warranty implications on completion of the service.

Some examples are listed below:

• You can not prevent cockroaches from entering a building. It is not uncommon to see one or two during the service period. This does not constitute a problem; they will come in contact with the residual chemical and die. If the problem persists over a period of 4 weeks please contact Exodus for a warranty call.

• Ants like all pests are stirred-up after a service so you will see increased activity for the first few weeks. They will however have tracked through the treated zone and will die. Ants are also generally more active before a rain event.
• Fleas (as stated on our fact sheet) will be present for 3-4 weeks after our service. Do not avoid the affected areas and follow tips on encouraging the hatching process as well as pet treatment.
• Spider services are only warranted for webbing spiders which includes redbacks. This is because we can attach the treatment to their webs as a secondary defence.

Warranties in general apply to INTERNAL AREAS ONLY, as the environmental weather conditions prohibit a guarantee of treatment effectiveness outside over a period of time.